Expanding Financial Services for the Poor: Cash-in/Cash-out Services
Millions of people around the world lack access to basic financial services, preventing them from accessing the economic opportunities needed to increase their incomes and improve their families’ livelihoods. While mobile money has transformed financial services for the poor, in countries where most transactions are still conducted in cash, people need a way to deposit and withdraw that money affordably, safely and seamlessly.
We believe that cash-in/ cash-out services—and mobile money agents in particular—could dramatically expand the use of digital financial services, providing the foundation on which other financial services can be built and offered to consumers, paving the way for deeper financial inclusion. This site features the latest thinking and research on how cash-in/ cash-out services could be expanded, into rural areas across emerging markets, to advance financial inclusion and empower millions of people to improve their lives.